Patented in the USA with patents and applications worldwide
Locklatch 100% Lifetime Guarantee
 

LockLatch™ FAQs

Read on for anything you need to know about LockLatch™ and PetLatch™ and if you have any more questions, please don’t hesitate to contact us.

  • What are LockLatch™ and PetLatch™ ?

    LockLatch™ and PetLatch™ are simply lockable latches that allow you to leave any window or door open, but still locked !
  • Does LockLatch™ and PetLatch™ fit on any door ?

    Yes! Both LockLatch™ and PetLatch™ will fit any door regardless of the type, size, frame material or the way it opens.
  • Does LockLatch™ and PetLatch™ fit on any window?

    Yes! These lock latches will fit any window regardless of the type, size, frame material or the way it opens.
  • Are LockLatch™ and PetLatch™ adjustable?

    Most definitely. Both lock latches can be adjusted to anywhere between 3.6” to 6.7” [9cms to 17cms] for LockLatch™ . PetLatch™ can be adjusted between 6.3” to 9.4” [16cms to 24cms].
  • What is the largest possible gap?

    Use PetLatch™ if you want a bigger gap of 10" [26cms] if mounted on the outside of the frame as shown in these photographs.
  • What is the smallest gap?

    The smallest possible gap is 3.6" [9cms], which is perfect gap size for ventilation.
  • Is LockLatch™ and PetLatch™ guaranteed?

    Yes. There is a lifetime guarantee, so in the unlikely event that anything goes wrong, just return it to us and we'll replace it free of charge or give you refund.
  • Can I use LockLatch™ and PetLatch™ to give my cat or dog access?

    Indeed, both are the ideal pet door. Either of these lock latches is the perfect solution for this as they will fit on all doors and windows, making them the perfect cat flap or doggy door alternative.
  • Can I use LockLatch™ to stop my windows and doors banging in the wind?

    Certainly. By using LockLatch™ as a window ventilation lock or door latch you can lock a window or door in the open position to prevent wind damage.
  • Can LockLatch™ be used to lock a window or door in the closed position?

    Yes. As long as one of the footplates is mounted approx. 8cms [3”] in from the frame.
  • How do I order my LockLatch™ or PetLatch™?

    You can place your order via our secure payment gateways using Aramex courier services or the Royal Mail - it’s your choice. Buy online.
  • Are LockLatch™ and PetLatch™ available in stores?

    Not yet. As the inventor, manufacturer and retailer, we operate online in order to give our customers this remarkable product backed by excellent one-on-one service.
  • How will you deliver my LockLatch™ or PetLatch™ to me?

    We deliver using Aramex courier services with a tracking number or the Royal Mail without a tracking number - it’s your choice.
  • What are the delivery costs?

    Delivery is free if you purchase 3 or more units. If you buy 1-2 units the delivery cost will be $19 with delivery by Aramex courier services or $10 with the Royal Mail.
  • What is your returns policy?

    On receipt, if your not happy with your LockLatch™ or PetLatch™ lock latches simply return it to us, unused and in its original packaging, for a full product refund.
  • How long does delivery take?

    5 to 10 working days with Aramex courier services. 10 to 15 working days with the Royal Mail.
  • Do you deliver outside of the US?

    Of course! If you live outside the US, we can still deliver to you noting that we will give you a delivery quote for approval first. Please contact steve@locklatch.co.uk
  • What are LockLatch™ payment options?

    Payment can be made using PayPal, but if you’d prefer an alternate payment method please mail steve@locklatch.co
  • What are LockLatch™ and PetLatch™ made from?

    Toughened C304 stainless steel with a satin finish, making it rust resistant. It’s also easy to spray paint with paint available from your local hardware store.
  • Can I fit LockLatch™ and PetLatch™ to an Aluminum Window/Door?

    Yes. Both lock latches fit any aluminum window or door, whichever way it opens.
  • Can I fit LockLatch™ and PetLatch™ to wooden Window/Door?

    Yes. Both lock latches fit any wooden window or door, whichever way it opens.
  • Can I use LockLatch™ on my boat to secure the hatches?

    Yes. LockLatch™ can be used to secure any boat hatch for improved marine security.
  • Can I use LockLatch™ for trailer security and as an addition to my trailer security system

    Definitely. LockLatch™ is great for improved trailer security and works on all trailer doors and windows for safe ventilation and security.
  • Can a thief break through a LockLatch™?

    Yes, a determined thief with a plan of action and the right tools could break through a LockLatch™, however it is a great deterrent to prevent opportunistic theft.
  • My LockLatch™ is jammed in the open position, what's the problem?

    It's very possible that you've overwound the lock in the anticlockwise direction. So, insert the key, make sure it's engaged, then give the key a sharp turn clockwise - that should do the trick.



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